Policy Page for Users

Shipping Policy

For Consumer Awareness

Shipping Policy

Effective Date: 10 September 2025

We ensure that every jewellery piece reaches you safely, securely, and on time. Please read our shipping policy below:

1. Processing & Dispatch

  • Ready stock orders are dispatched within 2–3 business days.

  • Customized / made-to-order jewellery requires 7–21 business days, depending on design complexity and hallmarking timelines.

2. Shipping Time

  • Domestic (India): 5–10 business days after dispatch.

  • International shipping (if applicable) will be governed by separate timelines and charges.

3. Shipping Charges

  • Free shipping within India on orders above ₹10,000.

  • Orders below this value may attract a nominal shipping charge (displayed at checkout).

4. Insurance

  • All shipments are 100% insured until delivery.

  • In the rare event that your parcel is lost or damaged in transit, we will either:

    1. Replace the item, or

    2. Provide a full refund after verification.

5. Packaging

  • Products are shipped in tamper-proof, sealed packaging.

  • High-value items may be double packed and shipped via secure logistics partners for added protection.

6. Tracking

  • Tracking details are shared via email, SMS, or WhatsApp once the order is dispatched.

  • Customers can use the tracking link to monitor the shipment status in real time.

7. Delays

While we strive to ensure timely delivery, delays may occur due to:

  • Courier partner issues.

  • Natural calamities or unforeseen events.

In such cases, we will proactively keep you informed of the status and revised timelines.

8. Governing Law & Jurisdiction

  • All shipping terms are governed in accordance with Indian law. Any disputes will be subject to the jurisdiction of the courts of Mumbra(Thane), Maharashtra.

queries regarding Shipping Policy?

Get in Touch with Us

We are committed to enhance your experience. Whether you're seeking guidance on maintenance, buyback, or custom designs, our dedicated team is always happy to assist. Feel free to reach out to us anytime.

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