Return Policy for Taqwa Jewellers
We want you to be completely satisfied with your purchase from Taqwa Jewellers. Our return policy allows you to return eligible items within 7 days of receiving your order. Please review the following guidelines
- Eligibility
– To be eligible for a return, items must be unused, in their original packaging, and in the same condition as received.
- Initiating a Return
– To initiate a return, please contact our customer service team at taqwajewellers916@gmail.com within 7 days of receiving your order. Provide your order number and a brief reason for the return.
- Return Authorization
– Our customer service team will guide you through the return process and issue a Return Authorization (RA) number. Please include this number with your returned items.
- Return Shipping
– Customers are responsible for return shipping costs. We recommend using a trackable shipping service to ensure the safe return of the items.
- Non-Returnable Items
– Customised or personalised items, as well as items not in their original condition, are not eligible for return.
- Damaged or Defective Items
– If you receive a damaged or defective item, please contact us immediately at taqwajewellers916@gmail.com We will arrange for a replacement or refund, including return shipping costs.
- Refund Process
– Once we receive and inspect the returned items, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to the original method of payment within a reasonable timeframe.
- Refund Amount
– The refund amount will be the purchase price of the returned items, excluding any shipping charges.
- Late or Missing Refunds
– If you haven’t received a refund within a reasonable timeframe, please check with your bank or credit card company. If the issue persists, contact us at taqwajewellers916@gmail.com